🎙️ What would you do if your booming $2 billion travel experience tech company's revenue dropped to $0 overnight during Covid? Would you panic, get lean, or invest like crazy in your business?
GetYourGuide COO Tao Tao and his team chose the latter and invested like crazy, confident that the world would eventually open up and they'd be back in action. It paid off, and over $80 million in tickets have been booked through GYG. It's become an indispensable part of vacation planning (especially for me!).
Covid is just one of the many topics we discussed, including GetYourGuide's story from dorm room to behemoth.
🎧 Have a listen to the latest episode of Between Two COO's to learn from Tao about:
🏢 Structuring an organization to focus on supporting frontline team members
🔑 Partnering with the Vatican to let a select small group of people unlock the doors with ancient keys, turn on the lights, and experience the Sistine Chapel without the crowd.
💡 The impact of digitization in tourism and AI's promise to enhance travel experiences (and check out my experience using AI to plan my family vaca).
🇺🇸 🇨🇳US-China geopolitical tensions and the impact on venture capital investing with a focus on Seqouia's divestiture.
🚀 Some of the most important lessons he's learned about building something from nothing to $2 billion in value.
🌎 Global brand building and the flywheel effect.
👨🎨 Designing company culture the right way after doing it the wrong way by copying Amazon and Netflix. One size does not fit all.
The impact Playing to Win: How Strategy Really Works, The Mind of the Strategist, and Delivering Happiness have had on his org and strategy design.
Hope you enjoy this episode as much as I do. 🙌
