Doug Hanna
President and COO at Kustomer. Formerly Grafana Labs COO. Three-time Between Two COOs guest on open-source scaling, GTM strategy, and agentic AI in modern operations.
Between Two COOs episodes featuring Doug Hanna
- Doug Hanna, Kustomer COO on Agentic AI and Modern Ops Teams2025-06-04
- Doug Hanna, Grafana Labs COO on GTM at $3B Scale (Pt 2)2022-01-11
- Doug Hanna, Grafana Labs COO on Open Source at $3B (Pt 1)2022-01-04
About Doug Hanna
Doug Hanna is President and COO at Kustomer, where he leads go-to-market across sales, marketing, and post-sales while shaping product strategy, talent, and fundraising. He joined Kustomer after deciding his next chapter would be in AI, drawn to the application layer where business processes and use cases create real differentiation.
Before Kustomer, Doug was COO at Grafana Labs, where he helped scale the company from roughly 70 people and $5 million in revenue to over 600 people and a $3 billion valuation, raising more than $330 million across multiple rounds. He came to Grafana from Zendesk, where he served as VP of Operations during the company's hyper-growth phase.
Across three Between Two COOs appearances, Doug has covered open-source community as a top-of-funnel engine, the operating discipline behind multi-billion-dollar GTM machines, and how agentic AI is reshaping customer service and operations workflows.
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