Operations

AI 11 min read

The physics is the easy part: Joe Yaffe of Cowboy Space on what it actually takes to put a data center in orbit

Aug 11, 2026

AI 7 min read

AC vs DC power: the 1890s design decision that could become the next bottleneck in AI

Aug 6, 2026

AI 8 min read

Generative engine optimization for physical products: Riikka Söderlund of Katana on why AI search cannot see what you cannot count

Jul 29, 2026

AI 6 min read

AI agent security after a model walked out of its own sandbox: what operators should actually do

Jul 24, 2026

OKRs 7 min read

Making the OKR framework the actual operating system: Zulema Quintáns of Noda on focus, flexibility and wasted energy

Jul 2, 2026

Security 8 min read

Identity and access management for AI agents, and the synthetic identities nobody is governing: Greg Keller of JumpCloud

Mar 5, 2026

Strategy 7 min read

The strategic planning process, and the working rhythm underneath it: Anna Elwood of Cascade

Oct 28, 2025

Engineering 7 min read

Software quality metrics at the scale of 45% of the web: Lance Willett of Automattic

Jul 23, 2025

AI 7 min read

AI in customer service, and the tradeoff nobody says out loud: Doug Hanna of Kustomer

Jun 4, 2025

Procurement 12 min read

Building a procurement process that people actually follow: Justin Etkin of Tropic

Feb 5, 2025

Franchising 14 min read

The master franchise model, and why maybe they're right changed everything: Stacey Ryan of School of Rock

Apr 23, 2024

Meetings 13 min read

The one on one meeting as a process, weekly meeting limits, and the seven attendee ceiling: Aydin Mirzaee of Fellow

Apr 9, 2024

Go to market 15 min read

The ideal customer profile dartboard, and an enterprise readiness scorecard nobody wrote from the top: Greg Strickland of Productboard

Jan 24, 2024

Hiring 12 min read

The hiring process steps behind near-zero attrition, and why remote is its own function: Allan Christensen of Doist

Dec 19, 2023

Remote work 15 min read

Asynchronous communication, and why remote work is an operating model: Darren Murph

Oct 17, 2023

Goal setting 13 min read

OKR vs KPI, a 72 hour hackathon, and a psychologist on staff: Nitin Gupta of Prisma

Sep 26, 2023

Corporate structure 10 min read

Running a public benefit corporation, and integrating 25 acquisitions: Shanaz Hemmati of ZenBusiness

Sep 11, 2023

SaaS 12 min read

SaaS spend management, and the two ways you are overpaying: Munish Gandhi of Productiv

Aug 1, 2023

Climate 10 min read

What is vertical farming? Tobias Peggs of Square Roots explains

Jun 27, 2023

Scaling 14 min read

A strategy execution framework that launched 24 cities in a day: Woody Hartman of Lime

Apr 10, 2023

Operations 11 min read

An operational plan example the size of a World Cup: Diego Camberos of Vodafone Qatar

Nov 7, 2022

Franchising 13 min read

Franchise operations, from a Post-it note to 330 cities: Cameron Herold

Oct 27, 2022

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