A podcast dedicated to company operations!
Between Two COO's
Jan. 16, 2023

Blinkist Co-Founder & CEO Holger Seim on growing to 21M users, optimizing your information intake, geographic expansion, and experimenting with a 4-day workweek

Holger Seim, co-founder and CEO of Blinkist, speaks with Michael about how Blinkist emerged out of shifting consumption patterns, geographic expansion out of Germany, where the company may be headed, and how to stick to your long-term strategic vision while also incorporating responses to ongoing c…
Nov. 7, 2022

Vodafone Qatar COO, Diego Camberos on prepping for 1.4M World Cup visitors, rolling out 5G across Qatar, life as a serial expat, being c-suite at a global juggernaut, and the benefits of radical simplification

Diego Camberos, COO of Vodafone Qatar and former CEO of Tigo Millicom Senegal and Rwanda, joins Michael to share insight into navigating cultural differences in different markets, how “radical simplification” has served as the bedrock of Vodafone’s success, and how to build a corporate culture that…
Oct. 27, 2022

Silent Discos with Penguins in Antarctica - Founder of the COO Alliance, and former 1-800-GOT-JUNK? COO, Cameron Herold opens up

Cameron Herold, Founder of the COO Alliance and former COO of 1-800-GOT-JUNK, talks to Michael about building a successful company culture, effective process implementation, and what a strong relationship between a COO and CEO should look like. They also touch on how to attract “A” players to your …
Oct. 18, 2022

Return Path Chief People Officer, Co-Author of Startup CxO, & Bolster Co-Founder, Cathy Hawley shares the secret ingredients to build a fantastic company culture

Cathy Hawley, former Chief People Officer of Return Path and Co-Founder of Bolster, sits down with Michael to discuss the importance of intentionality and an agile mindset in building a remote company culture, how people operations grew out of traditional human resources, and why employers should f…
Aug. 2, 2022

Goodworld CEO, Dale Pfeifer on scaling social impact via tech, Mastercard, Citi, & BlackRock's leadership in corporate social responsibility, pandemic's impact on accelerating CSR, pitching President Obama, & more

Dale Pfeifer, CEO of Goodworld, chats on scaling social impact through tech, the evolution of CSR (corporate social responsibility) from consumer targeted to greater corporate involvement, Mastercard, Citi, and BlackRock's leadership in CSR, the impact of the pandemic on accelerating CSR, the chall…
June 14, 2022

Bolster EVP, fmr Makerbot CEO & Techstars COO&CIO, Jenny Lawton on Makerbot's $400M exit, running one of the world's most successful seed fund & accelerator, Montessori framework in business, her advice to my daughters & more

Jenny Lawton knows how to run businesses. Period. From her role as CEO of Makerbot, democratizing 3D printing (and exiting for $400M), to being COO of LittleBits (BB8's learning division), to running Techstars, one of the world's most prolific and successful seed funds and accelerators, Jenny has a…
June 1, 2022

Handshake COO, Jonathan Stull on democratizing access to opportunity, the journey to $100M ARR & a $3.5B valuation, building a three-sided marketplace, timing, global expansion, adding independent board members, the move to hiring specialis

Handshake COO, Jonathan Stull, joins to talk about the journey of building a three-sided marketplace to $100M ARR at a $3.5B valuation with over 500 employees. We touch on the role of COO at Handshake; Jonathan's path from waiting tables to Capital Hill to PE to tech; compromising on tactics but no…
May 2, 2022

GoGuardian COO, Cyrus Mistry, on joining at the same time as $200M in new funding, switching from Google to a startup, how SaaS ops are different than Disney ops, bringing millions of bricked Chromebooks back to life from a cruise ship

GoGuardian COO, Cyrus Mistry, spent 14 years at Google as the Director of Product Management for Chromebooks bringing computers to schools, before joining GoGaurdian as COO right when they raised $200M in new funding from Tiger Global Management. Cyrus has a wealth of knowledge not only stemming fr…
April 11, 2022

People.ai COO, Art Harding, on Supporting Ukrainian Team Members, E2T: Driving Efficiency, Effectiveness, & Transformation, Translating Chaos & Ambiguity into Structure, How Great Operating Leaders Think Like Project Managers, & More

Art Harding is the COO at People.ai, and joins to share how People.ai has supported their Ukrainian team members, how coaching is inspiring for the right to inspect performance and provide timely and meaningful feedback, the operational mandate of E2T: driving efficiency, effectiveness, and transfo…
March 17, 2022

Uplight COO & fmr Symantec CSO, Angela Tucci on Reaching a $1.5B Valuation in 3 Years, Business as a Force for Good, B Corps, Reducing Carbon Emissions, Merging 6 Companies, and How Diversity Creates Safety

Angela Tucci, COO at Uplight, joins to talk about running a $1.5B company created from the M&A of 6 companies, advocating for voice & equity for women in the workforce, finding an inspiring CEO, working with utility companies to reduce their carbon footprint, taking private equity vs. VC funding, i…
March 9, 2022

Hotjar COO, Ken Weary on Remote-First with 220 Employees, Creating Remote Culture, Why Hybrid Work will Fail, Being a Digital Nomad Family, M&A and Doing Diligence on the Buyer

Ken Weary is the COO of Hotjar and joins to chat on running a fully remote 200 person company, being a digital nomad traveling for over 7 years as a COO with a family, going through M&A and diligence on the buyer, always having a just cause as the "why" behind what you do, and BYOR, Bring Your Own …
March 3, 2022

From the White House to a $20B IPO, Hiptrain COO & fmr Lyft Exec, Steve Taylor, on Managing a $500M P&L, the Why Behind the Pink Mustaches, Making the Analog Digital, Global Labor Arbitrage, & 3 Exits

Former Lyft executive, Steve Taylor, joins to talk about Lyft's growth from early days to $20B IPO, managing the NYC and DC Lyft markets with a $500M P&L, taking analog experiences and making them digital, and his latest work on HipTrain, an at-home fitness app that connects personal trainers with …
Feb. 23, 2022

ExecThread CEO, Joe Meyer on Accessing Hidden Exec Retained Searches & How to Land Them, Exiting to Apple & AOL, Organic Supply/Demand Creation & Growth, the Motivation of Failure, & How to Overcome Any Challenge

ExecThread CEO, Joe Meyer on Accessing Hidden Exec Retained Searches & How to Land Them, Exiting to Apple & AOL, Organic Supply/Demand Creation & Growth, the Motivation of Failure, & How to Overcome Any Challenge. Joe has been a successful start-up CEO and operating executive at high-growth tec…
Feb. 15, 2022

Kettle COO, & White House Innovation, Nathaniel Manning on Balancing Risk In A Changing Climate, Structure Without Bureaucracy, Evolution By Design, Good Decision Making, the Social Contract of Insurance, and Sitting on a Monastery Cushion

Kettle COO, Nathaniel Manning, talks about balancing risk in a changing climate, structure without bureaucracy, evolution by design, good decision making, the social contract of insurance, and sitting on a monastery cushion for 3 months. He also talks about old guard vs new guard, building the plan…
Feb. 8, 2022

Hatch COO, Dave Weiss, on Selling 2 Million IoT Devices, Cofounding a Company with His Wife, Shark Tank to VC Funding, Moving From CTO to COO, and Visiting Customers' Homes

Dave Weiss, co-founder, and COO of Hatch, joins us to discuss what it takes to confound a hardware company with his wife, sell 2 million IoT devices, the heightened consumer expectations of hardware, visit customers' homes, going from Shark Tank to VC fundraising, moving from CTO at BabyCenter to C…
Guest: Dave Weiss
Feb. 1, 2022

Valerie Hoecke, Dia&Co. COO, fmr CDO at LVMH, on How a $50B Company Preps You For Anything, Try Before You Buy, Going From Growth to Survival Mode and Back, and Size Discrimination

Dia&Co. COO and former LVMH Chief Digital Officer, Valerie Hoecke, joins to chat on how a $50B co. like LVMH preps you for anything, how Dia&Co. solves the shopping challenges faced by plus size women, the impact of size discrimination in the workforce, the challenges that "try before you buy" crea…
Jan. 19, 2022

Part 1: Catherine Stewart on Scaling Operations and People Management at Shippo and Automattic

Catherine Stewart, former COO at Shippo and former CBO at Automattic, joins us in part one of a special two-parter, to talk about the craft of scaling operations at hyper-growth tech companies. Topics include shifting strategic priorities at Automattic to also focus on e-commerce and revenue genera…
Jan. 11, 2022

Part 2: Grafana Labs COO, Doug Hanna on Scaling the Go-To-Market Machine of a $3B Tech Company

Doug Hanna, COO at Grafana Labs, joins us to discuss scaling a company to $3B in valuation after raising $330M in funding. As a former Zendesk VP of Ops, Doug has had front seats at both companies, during hyper-growth. This episode, Part 2, focuses on scaling the go-to-market machine of a multi-bil…
Guest: Doug Hanna
Jan. 4, 2022

Part 1: Grafana Labs COO, Doug Hanna On Building a $3B Company with Open Source, Scaling Culture and Going From 70 to 500 People

Doug Hanna, COO at Grafana Labs, joins us to discuss scaling a company to $3B in valuation after raising $330M in funding. As a former Zendesk VP of Ops, Doug has had front seats at both companies, during hyper-growth. This episode, Part 1, focuses on people and culture: what goes into scaling from…
Guest: Doug Hanna
Dec. 20, 2021

Micah Rosenbloom, Founder Collective Managing Partner, & Former Brontes COO, on Building & Selling a Company to 3M, Going From COO to VC, Making Investments via Zoom, & Hiring the Right People

Before Micah Rosenbloom was a venture capitalist, he was the co-founder and COO of Brontes Technologies, which he sold to 3M. Micah and his business partner Eric then went on to found the VC firm, Founder Collective, which has made investments in companies like Uber, ThreadUp, Hotels Tonight, Venmo…
Dec. 14, 2021

Nira COO, Marie Prokopets on Pivoting From Search to Security, Context Switching, Balancing Risk, and Breathing

After doing $26B of M&A at Diageo, Marie Prokopets joined the startup world a cofounded Nira.com, a way to secure your company documents and access controls. As COO at Nira, Marie joins us to talk about pivoting from search to security, context switching, and what happens when vendors mess up acces…
Dec. 6, 2021

Tucows Chief Product Officer, Justin Reilly, on How Product Design Influences Operations and Where AI Fits In, Ting's Amazing Customer Care, and Photos Almost Pushing a Launch

Tucows (NDAQ: TCX) Chief Product Officer, Justin Reilly, joins as our first non-COO, and shares on your customer's best last experience, product designs influence on operations and AI's fit, Ting's amazing customer care, and how photos almost pushed a launch.
Guest: Justin Reilly
Nov. 29, 2021

True Ventures COO, Jim Stewart, on Taking Four Companies Public, Venture Capital Firm Operations, Keeping a Cool Head, and Export Controls

True Ventures Chief Operating Officer, Jim Stewart, joins us to discuss what it's like to take four companies public, what goes into the operations to run a venture capital firm, how to take calculated risks, and what to do when you realize that you've just violated US government export controls wh…
Guest: Jim Stewart
Nov. 21, 2021

Allie Fleder on Changing Industries, How COO Roles Vary, Remote as an Extrovert, Clarity at Early Stage Startups, and Head Wounds

Allie Fleder discusses changing industries, how COO roles change throughout the life stage of a company, the blood sweat, and tears (literally) that go into building a startup, and maintaining clarity in the early days of a company. Allie Fleder is the cofounder and COO of SimplyWise, an NYC-bas…
Guest: Allie Fleder